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You don’t have the book I want, can you get it?
Yes, we can either get it for you as an InterLibrary Loans from another library or you may want to suggest we buy a copy. Ask any of our team to help you with the best option.
How long can I borrow books and other library resources for?
The initial borrowing period for books is three weeks. If nobody has reserved it, you can renew it twice (that's another six weeks).
Puzzles, posters, audio books are also three weeks. Magazines, DVDs are one week. DVD television series are two weeks.
Check your due date slip, or go online to My Account, or use BookMyne app to check. We send courtesy reminders two days before the due date as an email or text.
What resources to you have so I can learn a language?
Yes, we offer a wide range of books,CD's ebooks and audiobooks.
Ask one of our team for directions to the learning languages section or try one of several digital resources such as;
Road to IELTS (General Training)
How many items can I borrow?
You can have up to to 50 items at one time on your library account.
I have a Kindle, can I download eBooks to it?
You can read eBooks on nearly any digital device, except for Kindle eReaders. Sadly, Kindle eReaders are not compatible with the library eBooks. We'd love to get our eBooks onto your Kindle, but cannot due to issues beyond our control. For more information, please see our eBooks and eAudio page .
How do I download an eBook?
On your mobile device, install either the Libby, Overdrive, Wheelers or Borrow Box app and follow the on-screen instructions. You'll need your library card number and PIN to download eBooks and eAudiobooks. On a computer or eReader, this is a little more complicated, so it's best to start at eBooks and eAudio. If you'd prefer further assistance, our team are happy to assist.
What does 'privilege expiring' mean?
We just want to check we have your correct address, phone numbers and email address. Please take your library card to a desk and one of our team will complete this check and update your records.
Where can I use my library card?
Your library card is valid at the Central Library and all of our Community Libraries, Linton Library and Youth Space. You can borrow up to 50 items, access e-books, databases, other online resources, use Beat Booth and use the library computers.
Can I search for books by the author's name?
Yes. Enter the author’s name in this site's search box. Choose 'catalogue search' for your option and then click on 'find'. This will show you all the items we have by this author. You can also use the BookMyne app on your device for searching authors and managing your library account.
Where is large print books?
Large print books are on the first floor of the Central Library, opposite the public lift. All of our Community Libraries (including our mobile library) have large print collections.
The catalogue says the item is available, but it’s not on the shelf, can you help?
Absolutely! Just ask one of our team. They'll take a look and if they can’t find that item, they can help you find something else. Or, we can place a hold on the item for you.
Where is Fiction?
All of our libraries have fiction collections. At the Central Library, you’ll find fiction on the first floor for adults, youth and children. Our digital eBooks and eAudiobooks have fiction collections.
Where is Non Fiction?
All of our libraries have non-fiction books. At the Central Library, you’ll find non-fiction on the first floor for adults, youth and children. Our digital eBooks and eAudibooks have non-fiction books too.
Where are language books and DVDs?
In the Central Library, language books are on the first floor.Te Reo books are in the Kohikohinga collection on the second floor and the Te Reo collection in the children's zone on the first floor. Non-English DVDs are in the world movies section of the DVD collection on the first floor.
Where are children’s books, DVDs, CDs, games, puzzles and posters located?
You'll find them in the children’s zone, on the first floor near the main desk. Each of our Community Libraries has a selection of children’s material too.
How much does it cost to borrow a book?
All books are free to borrow as part of your membership.
If you live outside the Palmerston North City boundary you can become a country member, or there may be a charge.
Why do I owe money to the library?
Fees could be for a number of things - unpaid games, movies, music, overdue or lost items, reserved items, country member fees or interloans. Call into any of our libraries and we'll explain and show you how to pay your fees and charges.
I've lost a book, what should I do?
That's okay - it happens. Please speak to one of our team about your lost item. A replacement fee will be charged to your account. This is so we can replace lost items so others can enjoy them.
Can I pay fees online or with a credit card?
Sorry, there's no option to pay fees online. You can pay fees and charges at our pay self-service kiosks at Central library or in person at any of our libraries. Eftpos and cash is accepted. No credit cards.
I live outside Palmerston North, can I still join the library?
Yes, you can join as a country member if you live outside the Palmerston North City boundary. Please ask one of our team for options.
How do I renew an item?
You can log in to your library account online from My Account and renew your items. Books and magazines can be renewed twice. Please note; items that we charge a fee for you to borrow (eg DVDs), will incur another borrowing charge.
With eAudio-books and eBooks, you can only renew certain titles. You will be alerted to which ones allow you to renew. You can re-borrow any item again after they expire, if they are still available.
The BookMyne app allows you to manage your library account, ie holds, checkouts and renewals.
You can also renew via phone, email or at a self-service station.
Can I ask you to buy an item that you don't have?
Yes, you can ask us to buy an item and we will get back to you if it is possible.
I’m only visiting, can I join the library?
Yes, if you're visiting for an extended period, we’d love you to join. Come in and speak to us about getting a visitor's card which allows you to borrow up to three items at a time.
How much does it cost to join the library?
Membership is free for Palmerston North residents. If you live outside the Palmerston North City boundary or are visiting Palmerston North for an extended period please see one of our team for membership options.
What accessibility access and aids does the library have?
Accessibility is important. Central Library has a wheelchair, walking aids and basket trolleys for you to use. There are ramps from The Square and George Street as well as one disability car park at the back car park (off Main Street). Lifts can be take you to each floor. Please ask at the main desk on the first floor at the Central Library.
For sight impaired, we have magnifying glasses and a text enlarger onsite. You can borrow large print resources such as audio books, a book rest, and we have few daisy players. The self-service kiosks for borrowing have sight-impaired options.