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You don’t have the book I want, can you get it?
https://citylibrary.pncc.govt.nz/explore/faq/you-dont-have-the-book-i-want-can-you-get-it
Yes, we can either get it for you as an InterLibrary Loans from another library or you may want to suggest we buy a copy. Ask any of our team to help you with the best option.
I'm unable to visit the library. Do you have a Home Service?
If you're unable to visit us because of illness, disability or limited mobility, and no-one else can do this for you then the Home Service may be for you. We offer both a short and long term service.
Our volunteers deliver and collect once a month to keep your reading (and listening) materials refreshed. You'll also enjoy longer borrowing periods.
If you're interested in eBooks and eAudiobooks we can help get you started with those too.
How many items can I borrow?
https://citylibrary.pncc.govt.nz/explore/faq/how-many-items-can-i-borrow
You can have up to to 50 items at one time on your library account.
How do I get in line for an item checked out by someone else?
https://citylibrary.pncc.govt.nz/explore/faq/how-long-can-i-borrow-a-book-for
You can place a reserve (hold) on an item that is currently in use by another person. You will then be put on a list and get a notification when the item can be picked up. You can choose which library to pick up from at the time you place the reserve. You have 10 days to pick up a reserve after the notification is sent.
Reserves (holds) can be placed through:
- the Library App,
- the Library catalogue,
- or by contacting us.
If you have too much to read or are going on holiday, you can manage your reserves from my account online or in the app. Suspending your reserves will keep your place in line, but you are skipped until the reserve is unsuspended.
What does 'privilege expiring' mean?
https://citylibrary.pncc.govt.nz/explore/faq/message-about-my-privilege-expiring-what-does-that-mean
We just want to check we have your correct address, phone numbers and email address. Please take your library card to a desk and one of our team will complete this check and update your records.
Can I ask you to buy an item that you don't have?
https://citylibrary.pncc.govt.nz/explore/faq/can-i-suggest-or-recommend-an-item-to-purchase
Yes, you can ask us to buy an item and we will get back to you if it is possible.
I have a Kindle, can I download eBooks to it?
https://citylibrary.pncc.govt.nz/explore/faq/i-have-a-kindle-can-i-download-books-to-it
If you have a Kindle Fire tablet then yes, you can download the apps to access our eBooks and e-Audiobooks. For more information, please see our eBooks and eAudio page .
Sadly, other models of Kindle eReaders are not compatible with our library eBooks.
We'd love to get our eBooks onto your Kindle, but cannot due to issues beyond our control.
What resources do you have so I can learn a language?
https://citylibrary.pncc.govt.nz/explore/faq/can-i-learn-a-language
We offer a wide range of books, CDs ebooks and audiobooks.
Ask one of our team for directions to the learning languages section or try one of several digital resources such as;
Road to IELTS (General Training)
Can I return my library books or other items without coming into the library buildings?
Yes, you can return library items through "book-drop" slots at both the Central library and our community libraries. We also have book return bins at various locations around the city. This map shows where they can be found.
Can I search for books by the author's name?
https://citylibrary.pncc.govt.nz/explore/faq/can-i-search-for-books-by-the-author
Yes. Enter the author’s name in this site's search box. Choose 'catalogue search' for your option and then click on 'find'. This will show you all the items we have by this author.
The catalogue says the item is available, but it’s not on the shelf, can you help?
Absolutely! Just ask one of our team. They'll take a look and if they can’t find that item, they can help you find something else. Or, we can place a hold on the item for you.
Where are children’s books, DVDs, CDs, games, puzzles and posters located?
You'll find them in the children’s zone, on the first floor near the main desk. Each of our Community Libraries has a selection of children’s material too.
Where are the large print books?
https://citylibrary.pncc.govt.nz/explore/faq/where-is-large-print
Large print books are on the first floor of the Central Library, opposite the public lift. All of our Community Libraries (including our Mobile Library) have large print collections.
Where are language books and DVDs?
https://citylibrary.pncc.govt.nz/explore/faq/where-are-the-books-and-dvds-in-other-languages
In the Central Library, language books are on the first floor. Te Reo books are in the Kohikohinga collection on the second floor and the Te Reo collection in the children's zone on the first floor. Non-English DVDs are in the world movies section of the DVD collection on the first floor.
Where is Non-Fiction?
https://citylibrary.pncc.govt.nz/explore/faq/where-is-non-fiction
All of our libraries have non-fiction books. At the Central Library, you’ll find non-fiction on the first floor for adults, youth and children, and on the 2nd floor for our New Zealand, Pacific Island and Heritage collections. Our digital eBooks and eAudiobooks have non-fiction categories too. If you prefer Large Print books, look for those in the Fiction area of the Central library.
Where is Fiction?
https://citylibrary.pncc.govt.nz/explore/faq/where-is-fiction
All of our libraries have fiction collections. At the Central Library, you’ll find fiction on the first floor for adults, youth and children. Our digital eBooks and eAudiobooks have fiction collections.
How do I find what the library has?
https://citylibrary.pncc.govt.nz/explore/faq/how-do-i-find-what-the-library-has
Find books, ebooks, music, DVDs, and more by searching the City Library's catalogue. This can be accessed by using the search box at the very top of every page.
Make sure the drop down box says "The Catalogue" (otherwise you'll be searching only the library website), you can limit your search to title, author, subject and more by using the middle drop-down box. You can also access the catalogue here.
Where can I use my library card?
https://citylibrary.pncc.govt.nz/explore/faq/where-can-i-use-my-library-card
Your library card is valid at the Central Library and all of our Community Libraries, plus Linton Camp Community Library and Youth Space. You can borrow up to 50 items, access eBooks and online resources, and use the library computers.
Note: Borrowers from other P.N. Libraries cannot reserve Linton items, but they are entitled to visit the library and borrow items from their lending collections.
How do I renew an item?
https://citylibrary.pncc.govt.nz/explore/faq/renew
You can renew items from your mobile device by downloading the Palmerston North City Library app.
You can also log in to My Account and renew your items. Books and magazines can be renewed twice (unless requested by another borrower). Please note; items that incur a lending fee will incur another rental charge when renewed.
With eAudiobooks and eBooks you can renew some items from My Account, otherwise renew items directly in the ebook or eaudiobook app.
You can also renew via phone, email or in person at any of our libraries.
How do I download Library ebooks or eaudiobooks?
https://citylibrary.pncc.govt.nz/explore/faq/how-do-i-download-an-e-book
We have a range of ways to get ebooks and eaudiobooks.
Each of the options have different content and slightly different ways of access. We recommend trying one out to see how it suits you.
On your device, install either the Libby (Overdrive) or Borrow Box apps and follow their on-screen instructions. If you're unable to install apps on your ereading device follow the help guides for your device. You'll need your library card number and PIN to show that you are a member. If you're not a member, join now.
Libby (Overdrive) has our largest selection of ebooks. Borrow Box is great for eaudiobooks. Tumblebooks and Storybox are great for kids.
If you need further assistance, our team are happy to assist.
I’m only visiting, can I join the library?
https://citylibrary.pncc.govt.nz/explore/faq/im-only-visiting-can-i-join-the-library
Yes, if you're visiting for an extended period, we’d love you to join. Come in and speak to us about getting a visitor's card which allows you to borrow up to three items at a time.
How much does it cost to join the library?
https://citylibrary.pncc.govt.nz/explore/faq/how-much-does-it-cost-to-join-the-library
Membership is free for Palmerston North residents. If you live outside the Palmerston North City boundary or are visiting Palmerston North for an extended period please see one of our team for membership options.
What accessibility access and aids does the library have?
https://citylibrary.pncc.govt.nz/explore/faq/walking-aids-for-the-elderly
Accessibility is important. Central Library has a wheelchair, walking aids and basket trolleys for you to use. There are ramps from The Square and George Street as well as one disability car park at the back car park (off Main Street). Lifts can be take you to each floor. Please ask at the main desk on the first floor at the Central Library.
For sight impaired, we have magnifying glasses and a text enlarger onsite. You can borrow large print resources such as audio books, a book rest, and we have few daisy players. The self-service kiosks for borrowing have sight-impaired options.