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Is there Click & Collect?

Click & Collect service is available at all City Library locations during opening hours.

There are two options:

  1. Click & Collect reserves, where you select your own items
  2. The “We Pick, You Collect” service, where we select items for you.

Both options are great contactless ways to connect with the content you love!

How it works at the Central Library:

  • Reserve your books using the app, Library Catalogue or by phoning. Be sure to select “Central Click and Collect” as your pickup location. (How to place a hold)
  • Or, fill out the We Pick, You Collect form. You can give us a call if you prefer! Simply give us some idea of the kind of things you like. We can choose items for the whole family – fill out one form per person.
  • You will be notified by email or phone call when your items are ready.
  • Once you’ve received notification, bring your library card to the Click & Collect window near the Central Library’s main entrance (up the ramp from Te Marae o Hine / The Square, or up the stairs from George Street).
  • Please wear a mask when approaching the window.
  • Library staff will retrieve your items and check them out for you.

How it works at Community Libraries:

  • Reserve your books using the app, Library Catalogue or by phoning. Select your location for pick-up.
  • Or, fill out the We Pick, You Collect form. You can give us a call if you prefer! Simply give us some idea of the kind of things you like and choose the location for pickup. We can choose items for the whole family – fill out one form per person.
  • You will be notified by email or phone call when your items are ready.
  • Once you’ve received notification, bring your library card to the Library. Click and Collect pick up locations will be outside the Library, and will happen in a contactless manner, but specifics will vary by location.
  • Please wear a mask when picking up Click & Collect items.
  • Library staff will retrieve your items, check them out for you and bring them out to you.

Good things to know:

  • Placing a hold/reserve is free, whether it’s contactless or not.
  • Vaccine Pass is not required for Click & Collect
  • If you didn’t choose “Click and Collect”, your reserve will be available inside the building as per usual. If you change your mind after placing reserve, see this How To Place a Hold Guide to change pickup location, or give us a call and we can sort it for you.
  • The normal pickup time applies – you have 10 days from time of notification.
  • Normal issue periods apply and you can renew if no one else has a hold.
  • If you’re picking up items for a family member or a friend, just bring their card with you.

Download our handy Click and Collect How To guide here.


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Need more information? Contact us:

Telephone : (06) 351 4100

Email : pncl@pncc.govt.nz

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