]
Monday 17 September
| 9.30-10.00 | Registration |
| 10.00-10.15 | Welcome & Housekeeping |
| 10.15-10.45 | Morning tea |
| 10.45-12.00 | epixtech – general overview of products, product direction, corporate update |
| 12.00-1.00 | Lunch |
| 1.00-2.30 | Migration to Horizon – epixtech explains the whys and wherefores, pros and cons, preparation, problems, etc |
| 2.30-3.00 | Afternoon tea |
| 3.00-4.00 | iPAC on Dynix (epixtech) |
| 4.00-5.00 | Tour of Public Library |
| 6.30- | Dinner at Prince’s Gate Hotel Tuesday |
Tuesday 18 September
| 9.00-10.00 | DUGNZ Annual General Meeting |
| 10.00-10.30 | Morning tea |
| 10.30-11.30 | Communication with borrowers – telephone (Telecirc & Talking Technologies) & email |
| 11.30-12.30 | Debt collection – what does each library do & how successful is it? |
| 12.30-1.30 | Lunch |
| 1.30-2.30 | Recall workshop and general airing of problems and solutions |
| 2.30-3.00 | Farewell and afternoon tea |
]