Our mission and vision

Palmerston North City Library mission

• We strive to provide exemplary customer service at all times.
  
• We aim to create a point of difference through our branding as the ‘“Living Room of the City”’.
  
• We will connect to our community by providing services and programmes that will excite, surprise and motivate the residents of Palmerston North to explore the pathways to the world.
  
• We will retain accessibility to and vibrancy of well-used public spaces.
  
• We'll adopt those new technologies that facilitate easier access to global digital information beyond library walls, and provide the support for end-users of the same.
  
• The library will provide free, easy and equitable access to public library services that meet the changing needs of the residents of Palmerston North.
  
• We will build effective partnerships that enhance library service and provide support to groups in our community.

Our vision

To inspire people to explore the pathways to the world : Te Ara Whanui o Te Ao

• Our vision portrays the Palmerston North City Library of the future.
• The Palmerston North City Library inspires the spirit of exploration, the joy of reading, viewing and listening, and the pursuit of knowledge for people of all ages and backgrounds, beginning with the very young.  
• Our libraries connect people to each other, to their community and beyond, and to their hopes and dreams. 
• Our rich and varied resources provide the opportunity for everyone to value the past, enrich the present and shape a future that is full of possibility.   
• The Library promotes and enriches the democratic, cultural, educational and economic life of our diverse and evolving City.

How we behave in our library

You can help us to ensure that the City Library is a welcoming, comfortable, and safe public space for all to enjoy - please read our Code of Conduct to find out how we behave in the library.

Palmerston North City Library's Code of Conduct